Refund & Cancellation Policy

1. How we charge

Projects are billed by milestone or monthly retainer, as set out in your statement of work (SOW). This policy applies unless your SOW says otherwise.

2. When you're eligible for a refund

• A deliverable does not materially meet the agreed specification and we cannot correct it within a reasonable time.
• We fail to deliver a paid milestone within the agreed timeline for reasons within our control.
• We cancel an engagement for reasons that are not your fault.

3. What isn't refundable

• Milestones you have accepted, and work already performed and delivered.
• Time spent on discovery, design or development before a cancellation, which is billed at the agreed rate.
• Third-party costs such as domains, licences, cloud hosting and paid APIs.
• Elapsed periods of monthly support or retainer plans.

4. How to request a refund

Email [email protected] within 10 days of the relevant delivery or invoice, with your invoice number and the reason. We will review it, may offer to fix the issue first, and reply within 10 business days. Approved refunds are made to the original payment method within 14 business days.

5. Cancellations

• Projects: either party may cancel with 30 days' written notice. You pay for work completed up to the cancellation date and receive everything produced to that point.
• Support and retainer plans: cancel any time with 30 days' notice, effective at the end of the current billing period.

Country-specific provisions

Most of our clients are businesses. If you buy as a consumer, these statutory rights also apply. Where a provision below gives you more protection than the rest of this document, the provision below applies.

Country / region	Laws	What it means for you
India	Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020	Refunds for deficient services; complaints to us are acknowledged within 48 hours and resolved within one month.
United States	State consumer protection laws; Fair Credit Billing Act (card disputes)	You keep card-dispute and state-law remedies; please contact us first so we can fix it quickly.
European Union / EEA	Consumer Rights Directive 2011/83/EU	Consumers may cancel distance service contracts within 14 days; if you asked us to start work within that period, you pay for the services provided up to cancellation.
United Kingdom	Consumer Contracts Regulations 2013; Consumer Rights Act 2015	Same 14-day cancellation right for consumers, plus repeat performance or a price reduction for services not performed with reasonable care.
Canada	Provincial consumer protection acts	Consumers keep any cancellation and refund rights their province provides.
Australia	Australian Consumer Law	Consumer guarantees for services apply: a major failure entitles you to cancel and get a refund; minor failures are fixed.
United Arab Emirates	Federal Law No. 15 of 2020 on Consumer Protection	Consumers may claim a refund or re-performance for defective services.
Singapore	Consumer Protection (Fair Trading) Act 1993	Consumers are protected from unfair practices and may seek redress through CASE or the Small Claims Tribunals.

6. Payment disputes

Please contact us before raising a chargeback so we can resolve the issue quickly. This policy does not affect any rights you have under consumer protection law.