Fixing & Support

When something breaks, we fix it

Websites and applications rarely fail at a convenient time. A checkout stops working, a server runs out of space, an update breaks a plugin, or the developer who built the system is no longer available. We step in, find the real cause and fix it, whether or not we built the system. Then we help make sure it doesn't happen again.

We work across a wide range of technologies, including WordPress, Laravel, Node.js, Python, React and the major cloud platforms, so you don't need a different specialist for every part of your stack.

Who this is for

• Businesses whose website or app is down, slow or throwing errors right now.
• Companies left with a half-finished project after a developer or agency moved on.
• Teams running software on outdated versions that are becoming insecure.
• Organisations that want reliable monthly support instead of searching for help each time.

How we handle issues

We start with triage: understanding the impact, stabilising things if the system is down, and agreeing priorities. With the access we need, we diagnose using logs, monitoring and the code itself, rather than guessing. Fixes are tested before release, and everything we change is documented so your team understands it. Once the immediate problem is solved, we look at prevention: monitoring and alerts, backups, dependency updates and the weak spots that are likely to cause the next incident.

For project rescues, we begin with a short assessment of the code, infrastructure and outstanding work, then give you an honest recommendation: continue and finish, stabilise and refactor, or rebuild the parts that can't be saved.

What you receive

• Diagnosis and fixes with clear explanations of the cause.
• Performance improvements, upgrades and security patches.
• Monitoring and alerting so problems are spotted before customers report them.
• Optional monthly plans with an agreed number of hours and response times.

Common questions

Do you support systems you didn't build? Yes, that is much of our support work. We start with a quick review so we understand the system before making changes.

How quickly can you start? For urgent issues we aim to begin as soon as we have access. Response times on support plans are agreed in advance.

What access do you need? Only what the task requires, ideally through individual accounts we can hand back or revoke when the work is done.

What if we just need a one-off fix? That is fine. Many clients first come to us with a single urgent problem. We agree the scope and cost before starting, fix it, and leave you with notes on anything else we noticed that deserves attention.